Beginning in 2015, Power-Tronics, Inc. began offering a new program for customers designed to improve understanding of all Power-Tronics' products, increase awareness of available applications, and provide troubleshooting training for voltage regulation systems on a wide variety of electrical generators.

Few generator servicemen today are able to quickly and efficiently troubleshoot or repair a generator on the spot, under pressure from the customer or from time constraints. In an effort to improve servicemens' knowledge and equip them with the tools to deal with industry challenges, Power-Tronics, Inc. offers the new Factory Certified Technician School.

PTI's CTS School will equip technicians with troubleshooting and repair techniques and a better knowledge of our products, effectively facilitating better communication between ourselves and technicians and between technicians and their customers.

Techniques and knowledge afforded by the CTS School result in higher profits for your company, a better reputation for your service staff and a simpler supply solution with a minimum of stocked items in your inventory.

Factory Certified Technician Candidate Requirements

  • Must have a minimum of 5 years of "Hands-On" experience working on generators, have a basic understanding of electrical theory, and understand how to read an electrical schematic.

  • Must attend a factory product and troubleshooting school once every 5 years for renewal of certification.

  • Must pass a written exam at the end of the Factory Certified Technician course.

  • Certification is issued only to the person attending and completing the product and troubleshooting school.

  • Companies that employ factory certified technicians are eligible for special additional discounts on our products.

  • Certified technicians are given priority for troubleshooting and engineering assistance from Power-Tronics, Inc.

Benefits for Factory Certified Technicians

  • Fixed discount on all purchased products during certification period

  • Referral of customers in the technician’s service area

  • Listing of employing company, contact info, and service area on Power-Tronics’ website

  • Priority technical and application assistance

  • Updates on new products or product revisions

  • Technical service newsletter containing tips, tricks, or case-studies

  • Private website dedicated only to certified service shops

  • Minimize stock kept on service trucks and on shelves in the office by having a streamlined supply with a minimum of required service parts

Goals of the Program

  • Increase sales and customer satisfaction by training technicians to understand how to size and properly fit our products to their applications

  • Improve technicians’ understanding and troubleshooting ability of electrical generators and voltage regulation systems thereby reducing downtime and improving the accuracy of the troubleshooting process

  • Direct consumers and end-users to service companies and electric motor shops for application assistance and product installation

  • Reduce returns and repairs from misapplication or installation mistakes

  • Increase name recognition of both Power-Tronics and the company employing Factory Certified Service Technicians

  • Increase sales and brand awareness by offering a blanket discount to participating companies

  • Encourage repeat business through referrals of non-professional and end-user customers to certified technicians

  • Reduce assistance calls from non-professionals and end-users by offering a network of trained service personnel to refer them to for equipment service and assistance

  • Build a positive reputation for both Power-Tronics and the companies participating in the Factory Certified Service Technician program

Course Syllabus

Please use the button below to view or download a course syllabus for Power-Tronics, Inc.'s Factory Certified Technician School.